Jessica M. Freitas

Professional Skills/Attributes

Administrative Support w Organizational w Time Management w Budget Management w Financial Management w Medical Coordinator w Office Coordinator w Problem Solver w Multi-Tasker w Detail Oriented w Excellent Communicator w Team Player w Leadership w Proficient in Microsoft Office w Self-Starter w Data Reporter

 

Professional Experience

Business Administrator

People Incorporated March 2016 – Present

·              Oversee the financial and billing processes within the division, ensuring consistency and adherence to organizational policies and procedures, revenue generation and financial reporting.

·              Serve as the subject-matter expert and resource on technical and procedural applications, manage the activities associated with client-billing, reporting, and customer operations, and find and improve operational efficiencies.

·              Analyze division internal processes, recommending and implementing procedural or policy changes to improve operations in partnership with senior program leaders.

·              In partnership with other financial leaders, develop and implement policies and procedures on systems and flow of information, establishing service standards so productivity meets or exceeds expectations.

·              Actively participate in Electronic Medical Records (EMR) system review, testing and training development efforts.

·              Supervise the work of administrative staff to ensure adherence to quality and customer service standards, deadlines, and proper procedures, providing coaching when errors or problems are discovered, if applicable.

 

Business Office Manager

People Incorporated, Treatment Services          July 2012 – March 2016

·              Responsible for determining the appropriate staffing levels, hiring and supervising 2   employees

·              Works in conjunction with the finance department to develop policies and procedures, and implements division wide standards of practice.

·              Works in conjunction with administrative team to develop processes and standards around billing, financial, authorization practices. Responsible for the development and oversight of all financial tracking systems pertaining to services treatment services division. Ensures all standards maintained up to date, and information is disseminated accordingly.

·              Responsible for the development and maintenance of the division financial and billing processes

·              Assuring financials and budgets are correct

·              Problem solving billing and computer system related problems

Administrative Assistant II/Billing Specialist

People Incorporated, Nancy Page Crisis Residence     July 2010 – July 2012

·              Assist adults with SPMI in triaging their needs, informal one-on-ones, searches, and crisis calls

·              Assure all information concerning admission and discharge are verified for billing and auditing purposes

·              Complete billing bi-monthly

·              Work with healthcare providers (Medica, Health Partners, Blue Cross Blue Shield, Preferred One, Cigna, UCare, Aetna, and MA) to obtain authorizations

 

 

 

 

Behavioral Support Specialist

Northeast Metro 916 – Capitol View Intermediate School, Little Canada, MN          August 2007 – July 2010

·               Provide guidance to Emotionally Behavioral Disordered (EBD), Mentally Ill, and/or Chemically Dependent students in various academic, personal, and vocational subject matters.

·                           Develop and maintain positive relationships with students

·                           Use of non-violent crisis intervention during crisis situations

·                           Engage in crisis intervention between students, and staff

·                           Reinforce positive behaviors in student

·                           Annual crisis intervention training

 

Case Management Assistant

Hennepin County/Juvenile Probation, Minneapolis, MN        October 2006 – May 2007

·              Provided supportive intervention to victims by assisting them in preparing various documents such as: Victim Impact Statements and claims for restitution

·               Provided referrals to community agencies for additional help in the healing process

·               Accompanied the victims to Juvenile Court hearings utilizing the element of the Restorative Justice Model

·               Gathered documentation, processed paperwork, and wrote investigation restitution reports for Juvenile Court, attorneys, probation, and clients

 

Education

Bachelor of Science: Corrections/Sociology - Minnesota State University, Mankato, MN, May 2006

 

Special Accomplishments and Certificate

·                          Dean’s List: Fall 2004, Spring 2005, Spring 2006

·                          Cumulative GPA: 3.46; Cum Laude

·                          Completed 40 hours of Solution Focused Interviewing Skills

 

 

Volunteer Experience

Juvenile Probation Intern - Hennepin County/Juvenile Probation, Minneapolis, MN          Summer 2006/450 Hours

Mentor Volunteer - The Children’s Project, Mankato, MN    January 2005 – May 2005/50 Hours

 

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